How to improve customer service in our business
Customer service is the narrow line between the sale of a product and the withdrawal of a visitor. how to improve customer service in our business? it is the topic that we will address in this article, remember that these concepts are general and the use of them depends on the culture of the society in which your business is located.
Step 1. Lighting, details and spaces in your business must be improved
Imagine coming to a rather dark place with the best intentions of buying a product but for reasons of small spaces and not find what you are looking for quickly decide to retire. Businesses should cause the client a comfortable feeling when entering it.
The lights should be strong enough to illuminate the entire business especially the product area. Every detail such as fallen signs, garbage cans, boxes in inappropriate places or any object that hinders should be removed from the place.
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The spaces must be wide enough for the client to wait his turn and can even talk quietly on his cell phone.
Step 2. Personalized and respectful customer service
There must be a staff trained in customer service in a respectful manner without appearing to want to sell the product quickly, addressing all your questions and always showing alternatives to the desired product if it is not satisfied, without trying to force it to buy it.
Step 3. The call after the sale
If the sale was made of fairly robust or delicate materials to install, use or handle, the seller should call his client to ask if he needs help or simply if he can use the product with the results he expected.
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Is customer Support it causes a good experience for the buyer, who will return to your business looking for new products. A loyal customer is better than a spontaneous sale.