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How to have an assertive and effective communication?
And indeed, communicating something is simple, but having effective communication is a slightly more complex process that depends on several elements that we will show you below.
What interferes in a communication process?
In communication, misunderstanding is very common since each person has their own content with which they interpret the tone, context and meaning of the message received.
Due to this, when we speak of effective communication, we refer to that in which the message is transmitted, received and interpreted in the same way by both the sender and the receiver.
Human communication can be classified into three categories:
Verbal communication: It refers to the emission of words through spoken speech.
Non-verbal communication: This occurs through the body, such as gestures, approach, body movement. Or through visual resources such as images.
Written communication: It allows to transcribe the message through the writing format.
What is good communication based on?
To communicate effectively we must:
Know the intention
We will only be able to convey what we want effectively when we are able to understand the content we want to convey.
Before communicating, ask yourself with what intention you want to send the message, to facilitate this process you can write the ideas and organize them in such a way that you end up achieving your objective to transmit.
Choose the right words
We must take into account the context in which we are going to transmit our message to be correct in the use of the appropriate vocabulary.
The tone and speed in which the message is going to be transmitted in the case of verbal communication are also very important.
Regarding written communication, it is ideal to review the entire speech at least once to make sure we use the correct spelling and punctuation marks.
Ask yourself what is the best way to convey your intentions and what format, words, and tone will ensure that the recipient clearly understands your intentions.
Know the interlocutor
When we know to whom we are going to direct our message, we are more likely to take into account their personal characteristics and from there we will be able to understand the best way to convey our message.
How does our receiver generally communicate? And what references can I use so that he understands with pressure the information I want to convey? These are questions that will help you establish good communication. A format that is interesting is more likely to be well-received and understood.
Take into account the precise moment to convey your message.
Know how to listen and observe
Being attentive during the conversation will allow you to give effective responses. Comments "I understand" or "agree" show that you are paying attention when the other person is speaking.
It is also important to be attentive to the other person and identify if they are correctly understanding our message.
Empathy means being able to understand and interpret the feelings of others, which will help us to know if they are being receptive to the message.
10 keys to effective communication
Look at the eyes
Maintaining eye contact is essential when communicating, and you have to know how to do it. The best way is to hold the gaze naturally, showing interest, but without intimidating or pressuring.
Use body language
It is essential that both your gestures and the movements of your body accompany and correspond to what you say so that it makes sense, use body expressions to give tone to your speech.
Use a clear message
Use a vocabulary according to the context and try to make the message as less confusing as possible.
Use phrases of approval
This will make the other person feel like they are paying attention and convey your willingness and interest.
Don't forget the context
Take into account by what means you are addressing people and what their usual context is to be most effective.
Use an appropriate tone of voice
Consider how many people you are talking to and don't raise your voice if you don't have to.
As we mentioned earlier, practicing empathy will make communication more effective.
Pay attention to the responses that are generated when transmitting your message.
Do not interrupt so that the conversation can be fluid.
Paraphrase and ask
To clarify possible doubts and ensure that you are understanding correctly.
Do you think that you can implement this in your daily life? We know that it can help you with the resolution of communication problems.